FAQ
Have Questions? We’ve Got Answers.
Find quick, clear answers to the most common questions about our services, billing, onboarding, data security, and how Bookkeeper works. If you need more help, feel free to reach out to us directly.
And this is just the beginning — the features listed below are only a glimpse of what’s available. We’re also working on an AI-powered analytics platform to give you even smarter insights into your business.
What counts as an accounting entry?
An Accounting Entry includes any transaction, journal entry, adjustment, reclassification, or account creation (including customer/supplier accounts), regardless of amount or type.
Will I be charged during the onboarding process?
No. Your first month is completely free and dedicated to onboarding. We’ll help set up your Chart of Accounts, input Opening Balances, and give you access to your accounting portal. Billing only starts after onboarding is complete.
When will my card be charged?
Your card is only charged after onboarding is completed and you’ve been notified at least 24 hours in advance. Billing occurs at the end of the current month in preparation for the following month’s service. If onboarding extends beyond a full month, billing is postponed accordingly.
What if I’m not satisfied before billing starts?
You’re free to cancel at any time before billing begins. There’s no contract or obligation during the onboarding phase.
Is billing in advance or after service?
Billing is in advance. We bill at the end of the current month for the services in the upcoming month. Any overage (entries beyond your plan) will be added to your next billing cycle.
What happens to unused Accounting Entries?
Entries do not roll over to the next month. Your monthly allowance resets each month.
How will I send documents or requests?
Each customer receives a unique email address (e.g. yourbusiness_10_digit_unique_number@bookkeeper.com.ng) to send requests and documents. This acts as an identity token to authenticate and route requests securely.